In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Human Luminous from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Human Luminous has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected a package, completed a photoshoot and paid for the photo/s and then Human Luminous Photography sent the buyer the photograph/s) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify Human Luminous Photography, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Human Luminous Photography will send the correct photo to the buyer free of charge.
Any questions regarding this Policy please call (612) 222-5599.
Refund/Exchange Policy for Custom Wedding Albums and Photo Books
